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Shipping & Returns

Returns Policy

  • We accept returns for products shipped within the United States only. Returns for items shipped internationally are not accepted.

  • Most unused, unopened items purchased through OkayPureNaturals.com may be returned within 14 days of delivery, provided return approval is obtained. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective items). Refunds are typically processed within one week after receipt of the returned item. In some cases, OkayPureNaturals may issue store credit instead of a refund.

  • Final sale merchandise and items sold as part of select promotions are not eligible for returns.

  • Refunds are issued for the returned merchandise only, minus any applicable discounts. Shipping costs are non-refundable, and if free shipping was provided, the original shipping cost will be deducted from the refund.

  • To initiate a return, please contact us with your order details. We will notify you via email once we have processed your refund.

  • If a shipment is returned due to an incorrect or incomplete address provided by the customer, or if the package is refused or unclaimed, the shipping costs (both to and from) will be deducted from the original payment, and the balance will be refunded. The customer must place a new order if they wish for the item to be reshipped.

Shipping Policy

  • Orders placed before 9:00 AM EST from Monday to Friday (excluding holidays) are typically shipped on the same day, depending on the availability of the items.

  • FREE Shipping & Handling is available for domestic orders over $35.00 (after discounts). Okay Pure Naturals reserves the right to choose the shipping method for these orders. International orders will be charged for shipping. The customer is responsible for any local duties, taxes, or customs fees based on the shipping destination.

  • We ship orders to most addresses worldwide. However, certain products may have shipping restrictions and cannot be delivered to specific international locations.

  • Shipping costs and delivery dates are estimated based on the chosen shipping provider and the availability of the items. While delivery estimates are provided, they are based on the carrier's information and are not guaranteed by OKAY Pure Naturals.

  • Shipping methods and carrier options may vary depending on the destination.

  • Any issues with packages that are lost, damaged, or delayed in transit should be addressed directly with the shipping carrier.

  • Shipping rates for our items are based on weight and location. The weight of each item is listed on its product detail page, and per shipping carrier policy, all weights are rounded up to the nearest full pound.